Refund Policy

1. Services Covered

This Refund Policy applies to the following services:

• PC Repair

• Troubleshooting

• Custom PC Builds

Consultation services are not refundable.

2. Refund Eligibility

You may be eligible for a refund if:

• The service was not completed as promised.

• The service did not resolve the issue.

• The service caused additional problems (i.e., the issue was worsened by our work).

• Accidental double payments.

Refunds are not available for:

• Consultations

• Parts already installed or purchased on your behalf

• Services that were fully completed and performed correctly

3. Time Frame for Requests

Refund requests must be submitted within 7 days after the completion of service. Requests submitted after this period will not be considered.

4. Partial Refunds

Partial refunds may be issued for:

• Services that were only partially completed

• Labor or parts that were not used or installed

5. How to Request a Refund

To request a refund, contact us via email at pcfixerpros@gmail.com or text message at (505) 312-1681 with:

• Your name and contact information

• Details of the service provided

• Reason for the refund request

Refund requests will be reviewed and approved within 24 hours. Once approved, the refund will be processed through Square, and the fulfillment timing will depend on their payment processing system.

6. Refund Processing

• Approved refunds will be returned via the same method used for payment.

• Refunds through Square may take additional time to reflect on your account.

7. Contact Us

If you have questions about this Refund Policy, please contact us:

Email: pcfixerpros@gmail.com
Text: (505) 312-1681